The cheapest leads weren’t the valuable ones.
- Situation
- Campaigns were judged on lead volume, and Instagram and Facebook delivered the most leads at the lowest cost.
- What I did
- Ran a deep dive connecting every channel’s leads to what they actually spent at checkout.
- What it proved
- The most expensive channel per lead produced by far the most valuable customers. Optimizing for cost per lead would have cut the channel that drove revenue.